As I walked over to the Beijing apartment of my dear friend Peter, he happened to point out the Xinfang Bureau, perhaps one of the most quintessentially Chinese government inventions.
The Xinfang Bureau’s entire reason for existence is to process any written or in-person complaints about other government bureaus. At least, it’s supposed to. And it’s meant to suggest that the government is taking care of internal problems.
However, Peter said that sometimes there is a van parked outside so that, if large groups come to file a complaint, they will be directed to the van, and shipped off to somewhere else. :-/