Chapter 57: Customers Are Our Lovers

As I began work at the global media company in Shanghai, I discovered that sometimes, the customer is not always right -- and definitely, is not your lover.
As I began work at the global media company in Shanghai, I discovered that sometimes, the customer is not always right -- and definitely, is not your lover. (image from EEfocus.com)

Silvery electronic components, in a swirling tornado shape. It was an unnatural disaster, against an electric blue background, that actually hoped to spin a tale — a tale of a Chinese manufacturer of electronic components. But the details were lost in the storm of objects, so instead of being informed or interested, I fought to hold back laughter.

It was hard not to laugh in the presence of Steve, a jovial thirtysomething American with a slight paunch, five-o-clock shadow and a shock of short wavy hair that was perhaps the only reminder of his nomadic Dead Head years. Steve had since gone corporate in joining the company, after years of work in public relations and copywriting. He was the Senior Copywriter for the ad production team I just joined in Shanghai, but even the training session he gave me this one morning, on how to write good ads for Chinese advertisers, bordered on comedic monologue — as we looked through the old magazine ads and the handbook, discussing how (or in the case of the vortex of components, how not) to make good ads. Continue reading “Chapter 57: Customers Are Our Lovers”

Chapter 55: New Position, New View of Shanghai

Shanghai Pudong Skyline
My view of Shanghai changed completely when I became gainfully employed as a copywriter, in a downtown office with a view of its own. (photo by Jens Schott Knudsen, courtesy of Wikipedia)

From the 12th floor of a certain office tower about a mile from the Bund, you can see some of the most quintessential views of Shanghai. Shanghai’s futuristic Pudong skyline — from the Oriental Pearl Tower’s shining space needle to the Jin Mao Tower’s steel pagoda — rises just above the buildings before us, out the East-facing windows. From the West-facing windows, the manicured greenery of People’s Square is bordered on one end by the ding-shaped Shanghai Museum, and, on the other, by a melange of fin de siecle and contemporary archecture on Nanjing Road. And just to the South is the Yan’an Road elevated highway and tunnel, restlessly pumping a neverending stream of traffic East and West, from Pudong to Puxi and Puxi to Pudong.

The view I cared about the most, however, was in the meeting room, where I had an interview for a copywriting position — an interview I had imagined for over a week, and spent hours preparing for, even down to my tangzhuang jacket, skirt and upswept hairdo. Continue reading “Chapter 55: New Position, New View of Shanghai”

Chapter 53: Truth, Lies and Actual China Employment

A lie may have brought me into Shanghai, but it was the truth that would make me gainfully employed in China.

My Chinese friend Jane recommended me to Nick Jin, the CEO of a Shanghai Internet company, saying I once worked for Alibaba, and studied Mandarin at Zhejiang University. I finally had a contact in Shanghai — but what he knew about me was a lie.

Jane, a sprightly girl with a boy cut known for unconventional clothing and church-chime ringtones on her cell phone, had her reasons. “I mentioned Zhejiang University to prove you can speak good Chinese.” And Alibaba? “He really hates the Chinese Internet company you worked for.” Nick despised the company because of his experience there as a manager. Mr. CEO’s stinginess — he actually decreased Nick’s stock shares, and later, absorbed them all when Nick left — drove him to form a new company in Shanghai.

Even if we shared a mutual dislike of Mr. CEO, Nick didn’t know the truth about me. How could I contact him now? Continue reading “Chapter 53: Truth, Lies and Actual China Employment”

Chapter 52: Bad Luck or Blessings?

The Taoist yin-yang symbol
As I grappled with the uncertainty of finding a new job, and wondering where to live in China, I began to realize that my bad luck just might be a blessing after all.

There once was a Taoist man, named Saiweng, who lost his horse. While his neighbors thought it a great misfortune, Saiweng’s father said “I don’t know.” Later, the horse returned with a herd of the finest wild horses. The neighbors called this a blessing, but Saiweng’s father said “I don’t know.” One day, Saiweng decided to ride one of the new horses, but he fell off and broke his leg. The neighbors declared this tragic, and Saiweng’s father still said, yet again, “I don’t know.” Later, their region declared war, because of the invasion of barbarian tribes. While all able-bodied men had to take up arms and fight, Saiweng, with his crippled leg, could stay at home.

As the days in February 2003 passed, I slowly lost my hopes for staying in Hangzhou. Continue reading “Chapter 52: Bad Luck or Blessings?”

Chapter 51: My Guanxi, My Interview Nightmare

Photo of a suit and tie
Has your China guanxi (or contacts) ever surprised you? A new contact of mine set up a job interview in China like nothing I'd ever known.

In China, when you need to find a job, there’s no better way than through your guanxi, or relationships.

I spent hours calling my friends and contacts, announcing my jobless status, and asking them to look for leads. Even John consulted his own friends. But when you end the call, send that e-mail, or finish that text message, the rest depends on someone else — no matter how desperately you want results. And sometimes, the results you want aren’t the results you get.

I met David Dong in the gym, the week after I’d returned to Hangzhou, and mentioned, in passing, I was looking for a new job. While Dong, a CEO of a small company, offered his assistance enthusiastically, in near-native English, I didn’t expect much from a new contact.

Days later, my newly minted guanxi surprised me by calling in the morning with an opportunity. “My old classmate owns a foreign trade company, and he is interested in meeting you. Would you have time?” Continue reading “Chapter 51: My Guanxi, My Interview Nightmare”

Chapter 50: The Gumption to Stay in China

Western woman on a bridge in China
What keeps you abroad when life falls apart? When I faced uncertainty after losing my job, I remembered the things that kept me grounded in China.

How do you have the gumption to stay in China?

The question — posed by Heidi, one of my high school classmates back in the US — hit me hard. John, my Chinese boyfriend, and I had just returned from spending Chinese New Year with his family, and once again I faced the stir-fried mess my life was.

I’d lost my job at the Chinese Internet Company in January 2003. After some hard negotiations, I obtained a visa that would expire April 15, 2003. I had to move out of my apartment — originally provided by the company — at the end of February. And, with John in graduate school in Shanghai, I wondered if staying in Hangzhou was such a good idea.

But it’s one thing to debate cities, and another to debate countries.

Just as I prepared for my first job interview after Chinese New Year — with Alibaba — my cell phone rang. It was the CEO of a US company I had flirted with last summer for possible employment, but later declined. Continue reading “Chapter 50: The Gumption to Stay in China”

Chapter 41: Losing Jobs and Gaining Chinese Friends

night walk in China
Sometimes, your Chinese friends -- and exes -- surprise you. During an evening walk, after cleaning out my desk, I discovered a surprising understanding from Frank, my ex-Chinese boyfriend.

Just as I lost my job and visa, Frank, my ex-Chinese boyfriend, was being groomed for management by Mr. CEO. The company rescued his desk from the impersonal production room, and safeguarded him behind the protective, sunshine-lit walls of a small office beside his. Frank and I had long had walls between us — but now, we could finally see them.

I wanted to stay far from Frank after my job and visa crisis. I didn’t see how he would understand me. He didn’t when we dated before, letting our relationship turn bitter like a neglected glass of green tea. Now that he and Mr. CEO all but drank from the same cup, how could Frank and I ever get beyond the shards of our past?

On January 28, 2003, I visited the Chinese Internet company in the afternoon, to remove sensitive information from my computer. I ducked into my cubicle in the production room, slouching in the corner in the hopes nobody — especially Frank — would see me there. Continue reading “Chapter 41: Losing Jobs and Gaining Chinese Friends”

Chapter 40: Negotiating For My Life in China

Chinese warrior statue

Chinese warrior statue
Going to negotiate with my Chinese boss, Mr. CEO, felt like facing a barbarous warrior.

After Mr. CEO had massacred my job and visa, I didn’t know how to negotiate with him. In my mind, he had become another Cao Cao — the barbarous warlord of Romance of the Three Kingdoms. I’d imagined our meeting on January 22, 2003 again and again — how he shot me down into a timorous, tearful woman.

But this would be different. Just as the sensitive Liu Bei, the compassionate leader of the Kingdom of Shu in the Three Kingdoms, had his strategist, Zhuge Liang, so I had John, my Chinese boyfriend. John didn’t have the arresting appearance of a warrior — but he had an arresting sense of justice. This moved him to challenge the stone factories in his hometown. Now, he wanted to help me challenge my boss.

The night before, he turned my apartment into battle headquarters, where we developed a list of demands for Mr. CEO. If I was to go to Hong Kong for a visa renewal, we wanted Mr. CEO to pay. We expected a guarantee on my company apartment, to stay until the end of February, and my salary for January. And, finally, John added what might just be the most wishful demand of all — an apology. “I’ll accompany you tomorrow, as a witness,” John promised.

Tomorrow morning, John and I advanced into enemy territory — Mr. CEO’s office. Continue reading “Chapter 40: Negotiating For My Life in China”

Chapter 39: On the Border, at the Public Security Bureau

PRC Police Station
I was on the legal border when I went to the Public Security Bureau, after my visa had expired for two days. (Photo courtesy of Wikipedia, user Gzdavidwong)

Leaving Mr. CEO’s office, after he told me — indirectly — that I no longer had a job (and, by extension, no visa or apartment), was like a march to an exile to China’s far West, just as the country used to do for its rogue criminals. I used to be a part of Mr. CEO’s inner circle. But, now, I could have been in a border town, for all he cared.

I might need to run for the border, in fact. The morning of January 23 — one day after that confrontation with Mr. CEO — I finally retrieved my passport from the secretary, only to find it expired January 21, two days ago. I was now illegal.

When you’re illegal, you do desperate things — like leaving the workplace entirely, without informing anyone (except for my closest friend, Caroline). John, who I had called the day before, returned from his hometown the morning of January 23 just to help me. Once I received his call, I quietly dashed out of the office, down the stairs, to meet him and make the march together — to the Public Security Bureau (PSB). Continue reading “Chapter 39: On the Border, at the Public Security Bureau”

Chapter 38: No Job, No Visa

Getting the axe from your job
My job and visa in China got slaughtered during one brutal afternoon conversation.

Jing Ke, sent by the Yan State to assassinate Qin Shihuang (the despotic future emperor of the first united China, under the Qin Dynasty), knew he was heading to his own slaughter. He wrote, in his poem titled “On Yi River Ferry” (渡易水歌):

Winds moan, Yi water chilly,
风萧萧兮易水寒,
Warrior once gone, never again return.
壮士一去兮不复还.

He knew the warrior — himself — would never come back. He knew what would happen.

I should have known my job at the Chinese Internet company would be slaughtered.

By early January, my contract had already expired. Yet, Mr. CEO refused to discuss my contract, shooing me away. “Sorry, I have other matters to attend to now.” He said something like this every time I breached the subject with him.

The secretary, who had processed my visa before, let my paperwork sit idle on her desk. By January 22, 2003, she had still done nothing — while I began to wonder if my visa was even valid.

But the most piercing evidence came from the company website. I opened it up on January 22, to find new English content written by someone else, instead of me.

Just as Jing Ke faced Qin Shihuang, so I faced Mr. CEO, the afternoon of January 22 — a standoff that felt more like a slow execution. Continue reading “Chapter 38: No Job, No Visa”